An IT professional demonstrating strong customer service skills in IT support prioritizes understanding the customer’s needs and perspective first. Instead of immediately diving into technical troubleshooting, they would actively listen to the customer’s description of the problem, acknowledge their frustration, and ask clarifying questions to fully grasp the impact of the technical issue on the customer’s work or experience. This customer-centric approach ensures that the IT support provided is not only technically sound but also addresses the customer’s specific concerns and priorities. By empathizing with the customer and tailoring the solution to their individual needs, the IT professional builds trust and fosters a positive service experience, which is a core value of excellent IT customer service.